Returns & Exchanges
At Orb, we want your home to feel perfect; if an item doesn't fit your space, you can return it within 30 days of delivery for a full refund or exchange. Please ensure all home goods are returned in their original packaging to guarantee a smooth processing experience.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original boxes with all protective padding to prevent damage during transit.
Attach the Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your package.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing